FAQ
Frequently Asked Questions (FAQ)
Are your fragrances authentic?
Yes. Every fragrance sold by Parfum Legacy is 100% authentic. We source our products from trusted and reputable suppliers to ensure genuine luxury niche and designer fragrances.
Do you sell testers or replicas?
No. We do not sell replicas, counterfeit products, or imitation fragrances. Unless clearly stated otherwise, all products are brand-new, authentic retail items.
Where do you ship?
We currently ship throughout the United States.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping (when available): 1–3 business days
Shipping times may vary depending on your location and carrier delays.
Can I return my order?
Due to the nature of our products, we do not accept returns or exchanges.
The only exception is if your order arrives damaged or you receive the wrong product due to our error. In these cases, you must contact us within 2 calendar days of delivery and provide photos for review.
What should I do if my order arrives damaged?
Please email us within 2 calendar days of receiving your package.
Include:
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Your order number
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Photos of the damaged product
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Photos of the shipping box and packaging
Once your claim is approved, we will send a replacement at no additional cost.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number so you can monitor your shipment.
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available at checkout.
Can I cancel my order?
Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.
How should I store my fragrance?
For the best performance, store your fragrance in a cool, dry place away from direct sunlight, excessive heat, and humidity.
Do you offer customer support?
Absolutely. Our Customer Support team is happy to assist you with any questions regarding your order or our products.
info@parfumlegacy.comCustomer Service: (213) 554-7713